Student Support Services

Student Administration and Support Services are available for all students in the campus from Level 8, 20 Queen Street, Melbourne VIC 3000 Australia.  Reception is the first point of contact for any queries.

ANAE will comply with all laws relevant to the operation of the training premises, including workplace health and safety and fire safety regulations.

ANAE will ensure that training facilities, equipment and other resource materials are adequate for the Training Programs being delivered and are maintained in good order and repair.

ANAE has clearly documented procedures for managing and monitoring all Education and Training operations and reviewing Student /employer satisfaction.

Student Orientation

Orientation is conducted prior to the commencement of all courses. The objective is to fully inform new students of all aspects of life at ANAE. It also provides an introduction to studying at ANAE, local costs of living, transportation, facilities, banking and accommodation. It is a good opportunity to ask questions, meet fellow students and ANAE staff.

How student needs are proactively identified

ANAE will ensure that student needs are proactively identified, prior to enrolment, via:

  • Pre-Training Review/LLN


How student needs are systematically monitored and responded to

If student needs are identified, ANAE will create an individual learning plan that will include:

  • Learning goals to be achieved;
  • Contingency plans;
  • Logistics of the learning relationship, e.g.: duration;
  • Frequency of meetings and the length of meetings;
  • Locations of meetings;
  • The nature of contacts (i.e., what are they for?);
  • The structure of the learning relationship, e.g.: the activities that we will do;
  • How progress will be monitored;
  • The equipment and/or resources that are needed; and
  • WHS


All individual learning plans will be monitored by the Student Support Officer with respective trainers/ assessors and management.





Support for positive learning outcomes

ANAE provides support to all students to ensure positive learning outcomes via a range of strategies:


  • Students facing personal difficulties that may affect their learning should approach the Counsellor or PEO for personal/career advice and counsel;
  • Assistance may include a deferment of study, help with a Special Consideration application, or referral to further student support service or external counsellor;
  • Students who specifically require assistance with study skills can obtain practical advice on assignment writing; course-specific language and learning skills; and assistance with any language, literacy or numeracy problems;
  • Students will be given adequate time to work on assessments and projects;
  • All assessments/projects will be assessed at the completion of each unit; and
  • ANAE can organise information and assistance regarding any disability related matters as per Commonwealth Disability Discrimination Act

Staff available to students with learning needs

  • Student Support Officer
  • Trainers and assessors
  • ANAE administration and management


How assistance is available to students

Assistance is available to all students via numerous modes:

  • Telephone ANAE +61 3 9620 7738 to speak with student support officer;
  • Discussion with trainer/assessor in class or after the class hours;
  • Email a specific query to their trainer/assessor; or
  • Telephone ANAE helpdesk at +61 3 9620 7738 or email for all other


Primary Point of Contact

In case of emergency, student should contact Student Administration and Support Officer on (03) 9620 7738, during business hours.

After hour contact will be:

Gopal Pokharel, CEO on 0413364684 or

Sushila Pokharel, Welfare on 0410561738

Student Obligations

Overseas Student Health Cover

Overseas Student Health Cover (OSHC) is a health insurance that covers the cost of visits to the doctor, some hospital treatment, ambulance cover, and some pharmaceuticals. International students must have OSHC while in Australia for the duration of their course of study. The OSHC must be paid before a student visa is issued.

ANAE can organise your OSHC cover. Contact our Student Services. You can find out more about OSHC at  or at

Full Time Study

Australian law requires international students to undertake a full-time study load. A full-time study load is normally a minimum of 20 hours per week for at least 40 weeks each calendar year or continuous 12-month period.


International students studying VET courses are expected to attend all classes to facilitate effective learning. ANAE monitors student attendance in accordance with its Attendance Policy and requires students to attend 80% of their scheduled classes. However, students in VET courses at ANAE will be reported to the Department of Home affairs (DHA) only on the basis of unsatisfactory course progress (see Academic Progress).

Please refer to attendance policy at

Academic Progress

If students do not meet academic progress requirements they will be reported to Department of Home affairs (DHA) which may lead to cancellation of their visa. Unsatisfactory progress is defined as not successfully completing or demonstrating competency in at least 50% of the course requirements in that study period. One study period for ANAE course is of 10 weeks (term).

A failure in more than 50% of units in one study period will trigger a review of academic progress by ANAE and the implementation of an intervention strategy. Failing a unit means being assessed as ‘Not Yet Competent (NYC)’ for a completed unit.

In order to have the best chance of maintaining satisfactory progress you must:

  • Attend all classroom activities, theory and practical classes
  • Pay attention to the work and activities undertaken in class
  • Study the theory and practice the skills that are taught in class
  • Ensure that you are present for all assessment activities scheduled by trainers
  • Make an appointment with the Trainer or Student Administration Officer if you are having any difficulties with your studies.

In addition to the above minimum requirement, ANAE will implement counselling procedures and an intervention strategy when trainers think the student may be at risk of not meeting the course requirements. If a student is identified as not making satisfactory course progress in a two consecutive study period in a course, ANAE will notify the student of its intention to report the student to Department of Home affairs (DHA) for unsatisfactory progress. The provider does this through the written notice.

Please refer monitoring course progress policy at

Change of Address

Upon arriving in Australia, you are required to advise ANAE of your residential address, email address, mobile phone number and emergency contact details. Any changes to these details must be notified to ANAE within 7 days of the change. It is extremely important that students notify ANAE of a change of address as, under Section 20 of the ESOS Act 2000, ANAE is obliged to serve a notice at your last known address if you breach a student visa condition relating to attendance or academic performance. ANAE may also send warning notices to you to help prevent breaches of your visa conditions. As per Tuition Protection Service (TPS) update, international students are required to update their current address at least every six months. It is your responsibility and in your own interests to ensure that your address details are always up-to-date at ANAE. Additional information on student visa issues is available on the DHA web site at Department of Home Affairs