Student Support Services
Student Administration and Support Services are available for all students in the campus from Level 8, 20 Queen Street, Melbourne VIC 3000 Australia. Reception is the first point of contact for any queries.
ANAE will comply with all laws relevant to the operation of the training premises, including workplace health and safety and fire safety regulations.
ANAE will ensure that training facilities, equipment and other resource materials are adequate for the Training Programs being delivered and are maintained in good order and repair.
ANAE has clearly documented procedures for managing and monitoring all Education and Training operations and reviewing Student /employer satisfaction.
Student Orientation
Orientation is conducted prior to the commencement of all courses. The objective is to fully inform new students of all aspects of life at ANAE. It also provides an introduction to studying at ANAE, local costs of living, transportation, facilities, banking and accommodation. It is a good opportunity to ask questions, meet fellow students and ANAE staff.
How student needs are proactively identified
ANAE will ensure that student needs are proactively identified, prior to enrolment, via:
- Pre-Training Review/LLN
How student needs are systematically monitored and responded to
If student needs are identified, ANAE will create an individual learning plan that will include:
- Learning goals to be achieved;
- Contingency plans;
- Logistics of the learning relationship, e.g.: duration;
- Frequency of meetings and the length of meetings;
- Locations of meetings;
- The nature of contacts (i.e., what are they for?);
- The structure of the learning relationship, e.g.: the activities that we will do;
- How progress will be monitored;
- The equipment and/or resources that are needed; and
- WHS
All individual learning plans will be monitored by the Student Support Officer with respective trainers/ assessors and management.
Support for positive learning outcomes
ANAE provides support to all students to ensure positive learning outcomes via a range of strategies:
- Students facing personal difficulties that may affect their learning should approach the Counsellor or PEO for personal/career advice and counsel;
- Assistance may include a deferment of study, help with a Special Consideration application, or referral to further student support service or external counsellor;
- Students who specifically require assistance with study skills can obtain practical advice on assignment writing; course-specific language and learning skills; and assistance with any language, literacy or numeracy problems;
- Students will be given adequate time to work on assessments and projects;
- All assessments/projects will be assessed at the completion of each unit; and
- ANAE can organise information and assistance regarding any disability related matters as per Commonwealth Disability Discrimination Act
Staff available to students with learning needs
- Student Support Officer
- Trainers and assessors
- ANAE administration and management
How assistance is available to students
Assistance is available to all students via numerous modes:
- Telephone ANAE +61 3 9620 7738 to speak with student support officer;
- Discussion with trainer/assessor in class or after the class hours;
- Email a specific query to their trainer/assessor; or
- Telephone ANAE helpdesk at +61 3 9620 7738 or email info@anae.vic.edu.au for all other
Primary Point of Contact
In case of emergency, student should contact Student Administration and Support Officer on (03) 9620 7738, during business hours.
After hour contact will be:
Gopal Pokharel, CEO on 0413364684 or
Sushila Pokharel, Welfare on 0410561738